CHALLENGES OF INTERDISCIPLINARY COOPERATION – ADAPTING SERVICE BLUEPRINTING TO PRODUCT ENGINEERING

Josephine Dölz, Technische Universität Dresden, Germany
Olaf Holowenko, Technische Universität Dresden, Germany
Sebastian Carsch, Technische Universität Dresden, Germany
Tobias Günther, Technische Universität Dresden, Germany
Lukas Oehm, Fraunhofer IVV Dresden, Germany
Steffen Ihlenfeldt, Technische Universität Dresden, Germany
Martin Schmauder, Technische Universität Dresden, Germany
Andre Schult, Fraunhofer IVV Dresden, Germany
Florian U. Siems, Technische Universität Dresden, Germany
Hajo Wiemer, Technische Universität Dresden, Germany
Published in

 INTERNATIONAL JOURNAL OF STRATEGIC MANAGEMENT
Volume 17, Issue 1, p95-105, June 2017

ABSTRACT

Designing processing machines or industrial products has become more and more complex. To handle the increasing complexity, many different stakeholders from various domains work together in interdisciplinary project teams. The present paper explores how blueprints can be applied to interdisciplinary product engineering processes including various disciplines with different motives and wishes. The aim of the presented blueprint variation is to chart the engineering design process using the example of a sales department in order to uncover operational weaknesses and highlight possible improvements. Opportunities and limitations of the presented adaptation are discussed.

Keywords

Internal Marketing, Service Blueprints, Interdisciplinary Engineering, Process Modeling


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