PERCEPTION OF WORKPLACE JUSTICE AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR OF THE NIGERIAN COMMERCIAL BANK WORKERS

Eromafuru Edward Godbless, Department of Business Administration, Delta State University, Abraka, Nigeria
Akobundu, Eleazar Goddey, Department of Business Administration, Delta State University, Abraka, Nigeria

Published in

EUROPEAN JOURNAL OF MANAGEMENT
Volume 20, Issue 1, p5-20, June 2020

ABSTRACT

This study takes an in-depth look at employee's perception of workplace justice and organizational citizenship behavior in the Nigerian Commercial Banks. The authors adopted cross sectional research design involving survey method to generate data for the study. Likert scale questionnaire was administered to a sample of two hundred and eighty three (283) permanent staff of commercial banks that were randomly selected through proportional sampling technique. Cronbach Alpha test was conducted to ascertain the level of reliability of the instruments employed; and descriptive statistic was used to analyze the data. The multivariate regression analysis and f-statistics were employed to analyze the hypotheses at 5% significance level. Results have foreclosed that, conscientiousness, (one of the measures of organizational citizenship behavior) does not have significant relationship with measures of workplace justice (interpersonal, procedural and informational justice) while civic virtue and sportsmanship have strong positive relationship with workplace justice, implying that perceived justice at workplace may not address all workplace related issues. Recommendation was that management of commercial banks institute measures to gauge the justice climate at the workplace and correcting it for the mutual benefit for both staff and management.

Keywords

Bank workers; Citizenship behavior; Employee perception; Organization; Workplace; Justice


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